FREQUENTLY ASKED QUESTIONS
FAQ
QUESTIONS WE
FREQUENTLY
ANSWER
-
Order & Payment
-
Delivery
-
Products
-
Refunds & Replacement
-
Account
-
Privacy
-
Please view the product page for each of our delicious creations. Our kitchen handles the following allergens - wheat, soy, milk, egg, gluten, peanuts, tree nuts, seasame & sulphites.
-
All KitKat products containing Palm Oil contain RSPO responsiblly sourced, sustainable palm oil.
-
All cocoa used in KitKat in Australia is 100% UTZ certified. Find out more at www.nestlecocoaplan.com
-
There's a 10 character limit for your label. If you choose a label that our Break Experts think isn't suitable, they'll be sure to let you know.
-
Simply visit one of our self service Create Your Break kiosks to place your order, or visit www.kitkat.com.au
-
Want to gift a break? Lucky them! You can add as many as you'd like to your cart. Ordering more than 10? We create each one by hand, so it may take a little longer. We'll let you know
-
All KitKat Create Your Break products are handcrafted to order. In boutique, our ordering kiosks will display the current average waiting time. Go take a break – we’ll send you an SMS when your order is ready to collect.
Ordering online? We'll send you an SMS when your order is ready to collect.
-
There's always time to order your break. Orders placed within 3 hours of boutique closing time will be ready for collection from 10am the next morning.
-
Our Create Your Break products are best enjoyed within 30 days from creation. The Best Before Date can be found on the pack.
-
Absolutely. We'll hold all Create Your Break orders for 3 days from the time you place your order. Need a little longer? Let us know.
-
Review our privacy policy here
-
To change your personal information and preferences, or if you are concerned about a possible interference with your privacy or misuse of your personal information by KitKat Chocolatory team or Nestle, please contact the Nestle Privacy Officer here to obtain a Privacy Complaint form. It is out policy to handle complaints in a timely, effective, fair and consistent manner.
-
Simple! Contact our Break Experts here or email orders@kitkat.com.au
-
Simple! Contact our Break Experts here or email orders@kitkat.com.au
-
We know mistakes can happen. Contact our Break Experts here or email orders@kitkat.com.au
-
Simple! Contact our Break Experts here or email orders@kitkat.com.au
-
You don't an account to place an order with KitKat Chocolatory. Just add items to your basket and check out.
-
Of course! Send a sweet surprise to a loved one
-
No; we think it's much nicer to receive a special gift, so why not surprise that special person!
-
Yes! Simply add the items to your shopping cart and ensure you enter the recipients Name & Address into Shipping Details.
-
Once you've placed your order, you'll receive a confirmation e-mail. If you don't receive this, click here to contact our customer service team. Remember to check your junk e-mail box first as it might be hiding in there.
-
Yes, you should have received an e-mail shortly after you completed your order. Check that it's not hiding in your junk e-mails, but if you still haven't received it, then click here to contact our Break Experts for assistance.
-
Unfortunately, KitKat Chocolatory orders can only be placed online or at our boutiques.
-
We're here to help. Contact our Break Experts here or email orders@kitkat.com.au
-
Yes – review our privacy policy
-
We are delighted to provide a refund or replacement where the product:
- Is significantly different from its sample or description
- Does not do what we said it would do
- Is unsafe
- Has a problem that would have stopped you from purchasing had you known about it
- Is faulty. This includes products that arrive to you in a damaged condition.
Unfortunately, we are unable to provide a refund or replacement where:
- You change your mind
- You decide you have no use for, or do not want, the product
- You find it cheaper elsewhere
Need help?
Contact us here or email orders@kitkat.com.au
-
For products purchased in boutique, take a break and come visit our friendly team with your product & receipt.
You must retain your receipt as proof of purchase to claim a refund in our boutique.
For online purchases, please contact us at orders@kitkat.com.au
-
We're delighted to deliver Australia wide, as well as offering click & collect from our boutique and express Melbourne CBD delivery.
Find out more about our delivery options here.
For corporate orders over $500, please contact us to discuss a bespoke delivery solution.
-
We have partnered with several delivery providers to get your order to your door.
-
It's now even easier to shop. Collect in boutique or delivered to your door.
Check out our delivery options here
-
Delivery starts at $12.00
-
Unfortunately, KitKat Chocolatory orders can only be shipped within a 15km radius of Melbourne CBD at this time.
-
Our Break Experts are fanatical about ensuring your chocolates arrive in perfect condition and take extra precautions to ensure your order arrives in perfect condition.
-
We're delighted to offer flat rate, every day shipping for $12, Australia wide.
-
Simple! Contact our Break Experts here or email orders@kitkat.com.au
-
As soon as our Break Experts ship your order, you'll receive an SMS from our delivery provider, Zoom2U.
