Please view the product page for each of our delicious creations. Our kitchen handles the following allergens - wheat, soy, milk, egg, gluten, peanuts, tree nuts, seasame & sulphites.  

All KitKat products containing Palm Oil contain RSPO responsiblly sourced, sustainable palm oil.

There's a 10 character limit for your label. If you choose a label that our Break Experts think isn't suitable, they'll be sure to let you know.   

Create your break is on a break and will be temporarily closed from the 29th July 2022 onwards. You can still get your customisation fix by selecting your own personalised box of mini KitKats in our Mix your Break online or shop for the perfect gift on our website! 

Review our privacy policy here

To change your personal information and preferences, or if you are concerned about a possible interference with your privacy or misuse of your personal information by KitKat Chocolatory team or Nestle, please  contact the Nestle Privacy Officer here to obtain a Privacy Complaint form. It is out policy to handle complaints in a timely, effective, fair and consistent manner.

Simple! Contact our Break Experts here and they will be happy to help resolve the issue. 

Alternatively click 'Start Chat' down the bottom right to chat with the team live.

We're sorry to hear that you are having difficulty with our KitKat Chocolatory website.
Please try an alternative web browser or handheld device and if this doesn't work, next clear your browsers cache. 
For more info visit https://bit.ly/3LBVZjm
We apologise for any inconvenience and we hope these tips help. 

For difficulties entering your postal address
Make sure you haven't made any spaces before or after your address.
Start typing your address into the 'Street Address' field in the following format 1/234 Break Lane and wait for your full address to appear in the drop down.
If your address will not load correctly then simply enter your Unit/Apartment number into the 'Street Address' field eg Unit 1
then type your Street Address into the 'Street Address Line 2' field eg 234 Break Lane.

If you still require a hand click 'Start Chat' down the bottom right to chat live with our friendly team.

 

We know mistakes can happen. Contact our Break Experts here or click 'Start Chat' down the bottom right to chat with us live and we can escalate your request to the team.

Simple! Contact our Break Experts here or click 'Start Chat' down the bottom right to chat with us live and we can escalate your request to the team.

You don't require an account to place an order with KitKat Chocolatory. You can simply add items to your basket and check out. 
But if you sign up with our KitKat Chocolatory Break Society (It's free to join!) You'll receive 10% off your first purchase, access to quick ordering, a birthday reward, and much more! 

Yes. The 'Shipping Address' under 'Your details' is where you would like your order of delicious Breaks to be sent via priority shipping.
The 'Billing Address' will appear on the Tax Invoice and is the info of the person who is sending the order.

Visit our Corporate Gifting page to make a request and our Break Experts will review this and be in contact to tailor the perfect gift.

No; we think it's much nicer to receive a special gift, so why not surprise that special person today!  

Yes! Simply add the items to your shopping cart and ensure you enter the recipients Name & Address into Shipping Details. 

Once you've placed your order, you'll receive a confirmation e-mail. If you don't receive this, click here to contact our customer service team. Remember to check your junk e-mail box first as it might be hiding in there.

Yes, you should have received an e-mail shortly after you completed your order. Check that it's not hiding in your junk e-mails, but if you still haven't received it, then click here to contact our Break Experts for assistance, or click 'Start Chat' down the botom right to chat live with our team.

Unfortunately, KitKat Chocolatory orders can only be placed online. 

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We guarantee that each KITKAT product placed in your order will have a best before date of no less than one month for you to enjoy your break. In most cases this date will actually be much longer than a month, but never less than this.

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Yes – review our privacy policy

We are delighted to provide a refund or replacement where the product:

• Is significantly different from its sample or description
• Does not do what we said it would do
• Is unsafe
• Has a problem that would have stopped you from purchasing had you known about it
• Is faulty. This includes products that arrive to you in a damaged condition.

Unfortunately, we are unable to provide a refund or replacement where:

• You change your mind
• You decide you have no use for, or do not want, the product
• You find it cheaper elsewhere

Need help? 

Contact us here

Please contact us here with your full name, email address, order number, and as much info as possible so we can assist you further. Alternatively click 'Start Chat' down the bottom right to chat with our friendly team live.

We're delighted to deliver Australia wide.

Find out more about our delivery options here. 

For corporate orders over $500, please contact us to discuss a bespoke delivery solution.

We have partnered with several delivery providers to expertly deliver delivious breaks Australia wide, right to your doorstep.

For more info click here.

For info on Delivery times click here.

nb: while we offer approximate delivery times, live tracking info is emailed following each order.

We deliver your delicious breaks Australia-wide for a flat shipping rate of $15 (no matter how large your order is!)

(Why not place an order with family and friends, split the shipping cost, then meet up when it's delivered to Have a break together!)

Find out more here

Unfortunately, KitKat Chocolatory orders can only be shipped Australia Wide at this time.

Delicious KitKat Chocolatory orders are delivered to your door using priority shipping. We offer a flat rate which covers costs like keeping your delicous breaks nice and cool so that they arrive in the same perfect condition that they leave our dispatch centre. 

Find out more about our delivery options here

We're delighted to offer flat rate, every day shipping for $15, Australia wide. 

Find out more about our delivery options here. 

Oh dear! It sounds like your order might have had a bumpy journey.
Please reach out to our Break Experts here and they will be happy to help resolve the issue.

Please include a photo of the damaged items, along with your your full name, email address, order number, and as much info as possible so we can assist you further.

Alternatively you can click 'Start Chat' below and chat to us live. 

As soon as our Break Experts ship your order, you'll receive an SMS from our delivery provider.

Unfortunately we cannot cancel or make changes to an order once you have pressed the submit button.
We do not offer cancellations for change of mind or make changes if you have made a typo.

You can reach out to our Break Experts here to share more information so we can take a closer look and see if we are able to assist.
Alternatively you can click 'Start Chat' down the bottom right to chat with our team live.