FREQUENTLY ASKED QUESTIONS

FAQ

FAQ

QUESTIONS WE
FREQUENTLY
ANSWER

  • Order & Payment
  • Delivery
  • Products
  • Refunds & Replacement
  • Account
  • Privacy
  • Yes! Simply add the items to your shopping cart and ensure you enter the recipients Name & Address into Shipping Details. 

  • We are delighted to provide a refund or replacement where the product:

    • Is significantly different from its sample or description
    • Does not do what we said it would do
    • Is unsafe
    • Has a problem that would have stopped you from purchasing had you known about it
    • Is faulty. This includes products that arrive to you in a damaged condition.

    Unfortunately, we are unable to provide a refund or replacement where:

    • You change your mind
    • You decide you have no use for, or do not want, the product
    • You find it cheaper elsewhere
  • For products purchased in boutique, take a break and come visit our friendly team with your product & receipt.

    You must retain your receipt as proof of purchase to claim a refund in our boutique.

    For online purchases, please contact us at orders@kitkat.com.au

  • At present, KitKat Chocolatory orders placed via our e-boutique can only be shipped within a 15km radius of Melbourne CBD.
    For corporate orders over $500, please contact us to discuss a bespoke delivery solution.

    We also offer Click & Collect from our Melbourne Central boutique - please allow at least 3 hours between order and collection.

  • KitKat Chocolatory orders placed via our e-boutique will be shipped with our partner, Zoom2U.

    Unfortunately, we cannot deliver to P.O. Boxes and all orders must be signed for on receipt.

    Orders placed by 9am each morning will be delivered by 6pm the same day.
    Orders placed after 9am will be delivered by 6pm the following day.

    Delivery with our partner, Zoom2U, is available 7 days a week.

  • We offer flat rate shipping on all orders - of $15. Our Break Experts are fanatical about ensuring your chocolates arrive in perfect condition. We've partnered with Zoom2U to ensure we hand deliver every order right to your door. 

  • Unfortunately, KitKat Chocolatory orders can only be shipped within a 15km radius of Melbourne CBD at this time. 

  • We offer flat rate shipping on all orders - of $15. Our Break Experts are fanatical about ensuring your chocolates arrive in perfect condition. We've partnered with Zoom2U to ensure we hand deliver every order right to your door. 

  • We offer flat rate shipping on all orders - of $15. Our Break Experts are fanatical about ensuring your chocolates arrive in perfect condition. We've partnered with Zoom2U to ensure we hand deliver every order right to your door.