Flat Rate Shipping: $15 | Quality Shipping: Keeping your chocolate safe during delivery! | Order by 25th March for estimated delivery before Easter

FAQ

FAQ

QUESTIONS WE
FREQUENTLY
ANSWER

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  • Our Break experts choose packaging that’s designed for recycling, wherever possible. While recycling soft plastics is not available at the moment, as soon as collection is back up and running, you’ll be able to recycle your KitKat wrappers. Always check the Australasian Recycling Label on pack to know what bin to put it in!

  • Yes. The 'Shipping Address' under 'Your details' is where you would like your order of delicious Breaks to be sent via priority shipping.
    The 'Billing Address' will appear on the Tax Invoice and is the info of the person who is sending the order.

  • Yes! Simply add the items to your shopping cart and ensure you enter the recipients Name & Address into Shipping Details. 

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    We guarantee that each KITKAT product placed in your order will have a best before date of no less than one month for you to enjoy your break. In most cases this date will actually be much longer than a month, but never less than this.

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    The only products that may have a best before date that is less than a month may be specially marked product purchased as part of a clearance promotion. We always provide full details on the product page of our website if a product has a short date and is part of a pop-up sale or clearance special so you can make an informed decision before choosing your next break.

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  • We are delighted to provide a refund or replacement where the product:

    • Is significantly different from its sample or description
    • Does not do what we said it would do
    • Is unsafe
    • Has a problem that would have stopped you from purchasing had you known about it
    • Is faulty. This includes products that arrive to you in a damaged condition.

    Unfortunately, we are unable to provide a refund or replacement where:

    • You change your mind
    • You decide you have no use for, or do not want, the product
    • You find it cheaper elsewhere

    Need help? 

    Contact us here

  • Please contact us here with your full name, email address, order number, and as much info as possible so we can assist you further. Alternatively click 'Start Chat' down the bottom right to chat with our friendly team live.

  • Oh dear! It sounds like your order might have had a bumpy journey.
    Please reach out to our Break Experts here and they will be happy to help resolve the issue.

    Please include a photo of the damaged items, along with your your full name, email address, order number, and as much info as possible so we can assist you further.

    Alternatively you can click 'Start Chat' below and chat to us live. 

  • Unfortunately we cannot cancel or make changes to an order once you have pressed the submit button.
    We do not offer cancellations for change of mind or make changes if you have made a typo.

    You can reach out to our Break Experts here to share more information so we can take a closer look and see if we are able to assist.
    Alternatively you can click 'Start Chat' down the bottom right to chat with our team live.