FREQUENTLY ASKED QUESTIONS

FAQ

FAQ

QUESTIONS WE
FREQUENTLY
ANSWER

  • Order & Payment
  • Delivery
  • Products
  • Refunds & Replacement
  • Account
  • Privacy
  • Yes! Simply add the items to your shopping cart and ensure you enter the recipients Name & Address into Shipping Details. 

  • We are delighted to provide a refund or replacement where the product:

    • Is significantly different from its sample or description
    • Does not do what we said it would do
    • Is unsafe
    • Has a problem that would have stopped you from purchasing had you known about it
    • Is faulty. This includes products that arrive to you in a damaged condition.

    Unfortunately, we are unable to provide a refund or replacement where:

    • You change your mind
    • You decide you have no use for, or do not want, the product
    • You find it cheaper elsewhere
  • For products purchased in boutique, take a break and come visit our friendly team with your product & receipt.

    You must retain your receipt as proof of purchase to claim a refund in our boutique.

    For online purchases, please contact us at orders@kitkat.com.au

  • At present, KitKat Chocolatory orders placed via our e-boutique can only be shipped within a 15km radius of Melbourne CBD.
    For corporate orders over $500, please contact us to discuss a bespoke delivery solution.

    We also offer Click & Collect from our Melbourne Central boutique - please allow at least 3 hours between order and collection.