FREQUENTLY ASKED QUESTIONS
FAQ
QUESTIONS WE
FREQUENTLY
ANSWER
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Order & Payment
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Delivery
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Products
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Refunds & Replacement
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Account
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Privacy
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Please view the product page for each of our delicious creations. Our kitchen handles the following allergens - wheat, soy, milk, egg, gluten, peanuts, tree nuts, seasame & sulphites.
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All KitKat products containing Palm Oil contain RSPO responsiblly sourced, sustainable palm oil.
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All cocoa used in KitKat in Australia is 100% UTZ certified. Find out more at www.nestlecocoaplan.com
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There's a 10 character limit for your label. If you choose a label that our Break Experts think isn't suitable, they'll be sure to let you know.
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Simply visit one of our self service Create Your Break kiosks to place your order, or visit www.kitkat.com.au
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Want to gift a break? Lucky them! You can add as many as you'd like to your cart. Ordering more than 10? We create each one by hand, so it may take a little longer. We'll let you know
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All KitKat Create Your Break products are handcrafted to order. In boutique, our ordering kiosks will display the current average waiting time. Go take a break – we’ll send you an SMS when your order is ready to collect.
Ordering online? We'll send you an SMS when your order is ready to collect.
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There's always time to order your break. Orders placed within 3 hours of boutique closing time will be ready for collection from 10am the next morning.
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Our Create Your Break products are best enjoyed within 30 days from creation. The Best Before Date can be found on the pack.
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Absolutely. We'll hold all Create Your Break orders for 3 days from the time you place your order. Need a little longer? Let us know.
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Review our privacy policy here
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To change your personal information and preferences, or if you are concerned about a possible interference with your privacy or misuse of your personal information by KitKat Chocolatory team or Nestle, please contact the Nestle Privacy Officer here to obtain a Privacy Complaint form. It is out policy to handle complaints in a timely, effective, fair and consistent manner.
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Simple! Contact our Break Experts here or email orders@kitkat.com.au
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Simple! Contact our Break Experts here or email orders@kitkat.com.au
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We know mistakes can happen. Contact our Break Experts here or email orders@kitkat.com.au
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Simple! Contact our Break Experts here or email orders@kitkat.com.au
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You don't an account to place an order with KitKat Chocolatory. Just add items to your basket and check out.
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Of course! Send a sweet surprise to a loved one
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Simple! Contact our Break Experts here or email orders@kitkat.com.au
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No; we think it's much nicer to receive a special gift, so why not surprise that special person!
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Yes! Simply add the items to your shopping cart and ensure you enter the recipients Name & Address into Shipping Details.
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Once you've placed your order, you'll receive a confirmation e-mail. If you don't receive this, click here to contact our customer service team. Remember to check your junk e-mail box first as it might be hiding in there.
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Yes, you should have received an e-mail shortly after you completed your order. Check that it's not hiding in your junk e-mails, but if you still haven't received it, then click here to contact our Break Experts for assistance.
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Unfortunately, KitKat Chocolatory orders can only be placed online or at our boutiques.
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We're here to help. Contact our Break Experts here or email orders@kitkat.com.au
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Yes – review our privacy policy
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We are delighted to provide a refund or replacement where the product:
- Is significantly different from its sample or description
- Does not do what we said it would do
- Is unsafe
- Has a problem that would have stopped you from purchasing had you known about it
- Is faulty. This includes products that arrive to you in a damaged condition.
Unfortunately, we are unable to provide a refund or replacement where:
- You change your mind
- You decide you have no use for, or do not want, the product
- You find it cheaper elsewhere
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For products purchased in boutique, take a break and come visit our friendly team with your product & receipt.
You must retain your receipt as proof of purchase to claim a refund in our boutique.
For online purchases, please contact us at orders@kitkat.com.au
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At present, KitKat Chocolatory orders placed via our e-boutique can only be shipped within a 15km radius of Melbourne CBD.
For corporate orders over $500, please contact us to discuss a bespoke delivery solution.We also offer Click & Collect from our Melbourne Central boutique - please allow at least 3 hours between order and collection.
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KitKat Chocolatory orders placed via our e-boutique will be shipped with our partner, Zoom2U.
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KitKat Chocolatory orders placed via our e-boutique will be shipped with our partner, Zoom2U.
Unfortunately, we cannot deliver to P.O. Boxes and all orders must be signed for on receipt.
Orders placed by 9am each morning will be delivered by 6pm the same day.
Orders placed after 9am will be delivered by 6pm the following day.Delivery with our partner, Zoom2U, is available 7 days a week.
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Find out more about our shipping options https://www.kitkat.com.au/tracking-number
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Unfortunately, KitKat Chocolatory orders can only be shipped within a 15km radius of Melbourne CBD at this time.
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We offer flat rate shipping on all orders - of $15. Our Break Experts are fanatical about ensuring your chocolates arrive in perfect condition. We've partnered with Zoom2U to ensure we hand deliver every order right to your door.
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We offer flat rate shipping on all orders - of $15. Our Break Experts are fanatical about ensuring your chocolates arrive in perfect condition. We've partnered with Zoom2U to ensure we hand deliver every order right to your door.
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Simple! Contact our Break Experts here or email orders@kitkat.com.au
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As soon as our Break Experts ship your order, you'll receive an SMS from our delivery provider, Zoom2U.
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Simple! Contact our Break Experts here or email orders@kitkat.com.au
